00:20:06 Sandy Gould: 👋 00:24:51 Diana Tosca: Honestly, if I had to reach someone urgently, I wouldn’t send them an email, I’d leave them a voicemail like it’s 2009 00:24:54 Orit Shaer: Questions? Feel free to type them here: 00:25:34 Yoana Ahmetoglu: thank you! 00:26:02 Orit Shaer: Here’s a video about the CSCW paper: 00:26:05 Orit Shaer: https://www.youtube.com/watch?v=xVw_1PovK5g&feature=youtu.be 00:27:19 Liz Borecki: How did you come up with the number of emails per week of 120? Was the quality of the reply rated in any way? 00:27:25 Diana Tosca: Do you think the reason that emails take so long to get through is because there are often subtasks in the emails? 00:27:44 Diana Tosca: How do we decide an email is “read and done” when there are 5 tasks to do in one email? 00:27:48 Abigail Baker: did you look into any alternative forms of communication - e.g. slack, microsoft teams, g-chat, etc.? 00:28:21 Orit Shaer: And here is the TOCHI paper: 00:28:22 Orit Shaer: https://dl.acm.org/doi/abs/10.1145/3396044 00:30:48 Susanne Boll: Help us - what can we do about it - what can HCI / Data Science do? 00:30:56 Abigail Baker: yes ^ wondering that too 00:32:04 Diana Tosca: I once tried to go through all my emails and see what’s spam and unsubscribe from anything. But somehow, the spam emails keep coming back (from the same places)!! 00:32:40 Diana Tosca: Now I unsubscribe from spam as it arrives, but like I said, they keep coming back :’( 00:33:18 Albrecht's iPad: is the problem that we have too much communication? and not really the technology we use... 00:36:00 Linda Ng Boyle: Many younger people do not use email as their primary means of communication. How does your work transcend to the many ways that people can communicate with each other now? What types of message are best sent via email? 00:38:12 Chris Janssen: communication through tik-tok dance challenges :-) 00:38:30 Andrew Kun: ^^ heh 00:38:48 Abigail Baker: and will the alternative forms of communication worsen the “always on” culture of working on a computer/remotely etc.? or will different forms of communication somehow be designed in ways that we can turn them “off” or ignore them if we need to… 00:39:27 Sinan Arkonac: Plenty of social networks have added messaging functions. That could be a dark pattern to increase distraction/engagement within their app/website. 00:40:38 Diana Tosca: I only receive family messages from WhatsApp! I do see different messaging platforms are for different audiences 00:41:07 Diana Tosca: I probably wouldn’t talk to my colleagues via WhatsApp 00:41:08 Albrecht's iPad: is the ability to send things to groups (cc) one of the basic problems? 00:44:25 Abigail Baker: wow! 00:46:32 Lewis Lee Wui Chuang: Any thoughts on good experimental ecosystems to emulate an email or messenging environment as per in real life. 00:47:01 Lewis Lee Wui Chuang: cc- whole group 00:47:06 Benjamin: Thanks for the interesting discussion. I have to leave now, unfortunately. 00:48:15 Sandy Gould: foraging with emails! 00:50:41 Sandy Gould: Bob Kraut’s paper with colleagues looked at postage on digital messages: http://doi.acm.org/10.1145/587078.587108 00:51:04 Andrew Kun: ^^ thanks! 00:51:49 Anna Cox: hahahah yes!!! 00:52:34 Andrew Kun: The model includes the tool we use to contact collaborators. 00:57:41 Abigail Baker: thank you!